REZHELP SUPPORT
Expert TPS Configurations and Technical Support
Exactly When, What & How You Need it.
RezHelp connects your entire team with Rezervology specialists who understand not only your TPS of record but ALSO the entire industry and your business.
We get issues resolved fast so your people can focus on keeping your business moving forward!
- Full Admins with Key Knowledge of SoftPro and ResWare
- Full Tech with Integration and Scripting Abilities
- Guided onboarding across RezeLink, RezeCore and RezeHub
- LIVE CHAT for urgent desk fires or to connect directly fast
- One price for your budget every month for our Full Team of Experts at your service
- Compliance Support overseen by Legal Counsel with Deep Industry Experience
- Reconciliations, File Balancing
- Priority response times for critical issues
- Deep consulting to fully outsourced support
- Custom reports in Power BI, dashboards and direct to email
REZHELP SERVICE LEVELS
Support built around your deadlines
Clear helpdesk access and guaranteed response times ensuring you have what you need for your TPS
REZHELP
ACCESS IS AVAILABLE UNDER ONE SUBSCRIPTION RATE FOR ONE PRICE FOR ALL NEW CLIENTS BASED ON THE SERVICE TYPES YOU ELECT TO ENGAGE. CHOOSE YOUR SERVICE TYPE NEED, CHOOSE YOUR STAFF SIZE AND SIGN UP. EASY FOR YOU. EASY FOR US. SO WE CAN ALL STAY WORKING FORWARD TOGETHER. EXISTING CLIENTS WHO WANT TO MOVE TO THE ONE RATE PER MONTH SUBSCRIPTION JUST SIGN UP AND WE WILL ADJUST YOUR PLAN ACCORDING TO YOUR TOTAL USER COUNT.
Your Full Team of Experts Fully Ready To Assist
Reach RezHelp specialists by chat, email, or phone. Every ticket is tracked in a shared portal, so your whole team or your specific selected team members see status in real time.
Until your account is live you will be contacted back by our accounting team.
Please expect a communication from us very soon!
01 — INITIAL RESPONSE TIMES
Under 1 hour for critical issues
Our live team responds from US soil with Expert Knowledge during business hours. Many times in less than 15 minutes!
02 — LEVEL 1 REQUESTS
Under 12 business hours
Average Level 1 Requests can be resolved for you in 1.5 business days in most cases.
03 — LEVEL 2 REQUESTS
Under 24 business hours
Average Level 2 Requests can be resolved for you in 3 business days in most cases.
04 — NON-URGENT TECH REQUESTS AND PROJECTS ARE QUOTED BY YOUR CONCIERGE PROJECT MANAGER
YOUR PROJECT CONCIERGE WILL ASSIST
We keep projects moving by ensuring your PC is driving things forward and reaching out to you for escalated details. Throughout your project journey, you'll have a dedicated point of contact providing personalized, concierge-level support every step of the way.
05 — GIIVE ME THE CODE GUYS
Direct path to engineers when urgent needs arise
Our engineers are former devs of the TPS and deeply experienced in the technical challenges you may face. Clients with a technical subscription are provided with direct access to schedule one on one through your concierge directly with your engineer when needed.